Terms and Conditions
Please remember that your tree is a living thing and no two trees are the same. If you feel that your tree is really not up to the quality you expected then please inform us within 4 working days and let us know your concerns. We may ask you to take photos of the tree which will allow us to resolve the problem quickly and efficiently.
Please note that minor damage to branches, particularly lower branches, can occur during transit and is not cause for a return/refund unless it causes significant detriment to the overall quality of the tree.
If there is a genuine issue with the tree itself, we will look to resolve it in the appropriate way (refund or replacement), but as a tree is a perishable and bulky item, it cannot be returned to us. As a returned tree would have to be disposed of anyway, it’s neither logistically practical nor environmentally sensible to return it, so we recommend local disposal options.
Cancellations can only be accepted with two business days notice prior to your chosen preferred delivery date.
All trees sizes are approximate.
Our strict quality control processes will ensure that we only dispatch trees of the highest quality and visual appearance. Please remember that real Christmas trees are a natural product and, unlike artificial trees, a real tree will not necessarily have a uniform shape and will have its own individual characteristics. However, if you are unhappy, you need to contact us within 48 hours of receipt of the delivery and we will do everything we can to help you
Social media competition T&C's – Win a Christmas tree
November 12, 2019
NEWS
One lucky person can win one of our six foot, Nordman Christmas trees by liking our competition Facebook post and leaving a comment to say why they would love a real Christmas tree this year.
Terms and conditions
1. General
The closing date of the competition is 5pm UK time on Friday, November 23, 2019.Entries submitted after this time will not be considered.
2. Restrictions
The competition is open to UK and Ireland residents only. Employees (and members of their immediate family) of Secret Valley Christmas Tree Farm and anyone connected to the competition are not eligible to enter.
3. Rules to participate
All you need to do to enter is visit www.facebook.com/SecretValleyChristmasTrees/, like the competition post and leave a comment to say why you would love a real Christmas tree this year.
No purchase of any goods or services is necessary to be eligible for entry into this competition.
Entries submitted after the closing date will not be counted.
The judges’ decision is final. No correspondence will be entered into. Only one entry per person is permitted.
4. Prize
The winner will receive their stated prize as listed in the competition message.
The winner will be chosen at random from all eligible entries.
There are no alternatives to the prize. It is as stated and is non-transferable.
The winner will need to collect their Christmas tree from Secret Valley Christmas Trees, Goathurst, Bridwater, TA5 2DN at a mutually convenient time.
5. Results
The winner will be contacted via social media to advise them of their win.
It he winner of the prize cannot be traced after 28 days by Secret Valley Farm will be entitled to select alternative winners from among the entrants.
6. General Conditions
Any entry, which does not comply with the rules, may be deemed invalid at the sole discretion of Secret Valley Christmas Tree Farm. Secret Vlley Christmas Tree Farm is not responsible for technical, hardware or software malfunctions,misdirected entries, lost or unavailable network connections, failed,incorrect, garbled, delayed electronic or other communications or other technical problems related to mobile entries. Proof of sending will not be deemed to be proof of delivery.
Entrants agree that they may be required to take part in publicity without further consent or payment. Such publicity may include their names and/or likeness.
The Promoter of the giveaway is Secret Valley Christmas Trees, Goathurst, Bridgwater, Somerset